Shipping & Returns
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Refunds / Returns / Exchanges:
There are no refunds on Obsidian Training Group, LLC. courses, or events. There are also no refunds in cases of accidental registration or cancellation due to weather or range conditions. Course cancellations are at the sole discretion of Obsidian Training Group, LLC. Your payment will be applied towards a future class or transferred to another person of your choosing. If you are unable or choose not to attend, you are allowed to reschedule once. You have 12 months from your original class date to reschedule and attend your new class. Failure to attend or transfer the second class date will result in the forfeiture of any registration fees paid.
Items may be returned within 30 days of being delivered. Clearance, Demo Items and armor are NOT return-able, all sales are final on these items. All items returned must be unused, and still in their original wrapping and/or packaging. ITEMS THAT ARE NOT IN BRAND NEW CONDITION OR CLOTHING THAT HAS BEEN WASHED WILL NOT BE ACCEPTED. Refunds will be granted to customers upon receipt and inspection of the goods by Obsidian Training Group. We charge a 10% restocking fee on returned items. Shipping charges are non-refundable. Exchanges for sizing and color are acceptable only for the exact same item and cost. Customer will need to pay return shipping charges for any exchanges (usually $10).
email: email@example.com for returns/exchange instructions.
Obsidian Training Group ships orders complete whenever possible however some items may be drop shipped from the manufacturer.
Obsidian Training Group does not ship internationally unless orders are going to US, Allied and Coalition members stationed overseas (armor is excluded). For APO/FPO/DPO addresses - choose USA as the country for the shipping address, city is APO or FPO and state is AP/FP or AE/FE. Due to the fact that once packages enter the military postal system they cannot be tracked, we cannot refund money on packages that are lost and the postal system shows as received.